LEGAL REFERENCE

How we protect your account and privacy

Your data is yours. We outline exactly how bento88 handles your personal information, payment details and account activity across our casino tables, slots and sportsbook. Transparency is how...

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bento88 How we protect your account and privacy

Privacy policy and data handling

bento88 collects account information, payment details and gameplay activity to operate our platform securely and comply with local regulations in supported regions. We use industry-standard encryption to protect your personal data from unauthorised access. Your information is never sold to third parties. We store payment records encrypted and separate from your account profile. Any policy changes are notified in advance. You have

the right to request, correct or delete your personal data subject to legal retention requirements.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy questions and data requests

Email Support Contact our data protection team at [email protected] with any concerns about how we handle your information or to request access to your records.
Account Settings Review and update your personal information directly in your account dashboard. Changes take effect immediately and are logged in your privacy audit trail.
Live Chat Open a privacy-focused chat session during support hours to ask questions about data collection, retention or your rights under local law.
WHY VISITORS TRUST US

Why our privacy approach matters

Encryption Standard

All payment and account data transmitted between your device and our servers uses TLS 1.2 or higher. Stored data is encrypted at rest using industry-approved algorithms.

Local Compliance

We comply with data protection frameworks applicable in supported Indonesian regions. Your information is subject to the same legal safeguards as banking-grade platforms.

Third-Party Audit

Our security posture is independently reviewed annually. Audit reports confirm encryption, access controls and incident response procedures meet international standards.

Payment Processor Vetting

DANA, OVO, GoPay and QRIS partners are vetted for compliance. We do not store full payment credentials; payment gateways handle sensitive card and wallet data directly.

Data Retention Limits

Account closure triggers a 90-day data retention window unless legal holds apply. You can request earlier deletion of non-essential records after account settlement.

Incident Response

If a data breach occurs, affected users are notified within 24 hours with details of what was accessed and the steps taken to prevent recurrence.

Consistency across our brand

Unified Data Handling
Privacy rules are identical across bento88 mobile, desktop and live sportsbook pages. Your data flows through the same secure backbone regardless of how you access your account.
Payment Partner Transparency
We list every payment partner (DANA, OVO, GoPay, QRIS) on our checkout page. Terms from each gateway are linked so you know whose privacy policy also applies during deposit or withdrawal.
Cookie and Tracker Disclosure
Functional cookies enable account login and session continuity. Analytics cookies are opt-in via banner. No third-party advertising trackers are deployed on our casino or sportsbook lobby.
Account Export Rights
Request a full data export in JSON or CSV format covering your profile, transaction history, deposits, withdrawals and gameplay logs within 30 days of request.
Policy Change Notification
Material updates to this policy trigger in-account notifications 14 days before enforcement. You can review changes in detail and opt to close your account penalty-free if you disagree.
International Data Transfer
If your data is processed outside Indonesia, we ensure recipient jurisdictions maintain equivalent privacy safeguards via contractual data processing agreements or adequacy determinations.
Third-Party Integration Rules
Any third-party service we integrate (live table providers, sportsbook feeds, slots suppliers) signs a Data Processing Addendum confirming they do not share your data with marketers.
PLATFORM SNAPSHOT

Core privacy commitments on your account

Account Segregation Your account balance, profile and transaction history are stored in...
Minimal Data Collection We collect only what's necessary: email, username, phone number for...
Withdrawal Verification Payouts to DANA, OVO, GoPay or QRIS are verified against...
Session Timeout Privacy Your session expires after 30 minutes of inactivity on shared...
Marketing Opt-Out Unsubscribe from promotional emails, SMS or in-app notifications with one...
Dispute and Reversal Rights If you dispute a transaction, we investigate and share findings...

Privacy policy questions answered

We share only your session ID and country code with live casino providers and odds suppliers. Your name, email, phone and payment details remain on bento88 servers only. Providers cannot request or access your personal information.

We do not store full wallet credentials or card numbers. Payment gateways from DANA, OVO, GoPay and QRIS handle all sensitive data directly. We store only encrypted transaction references and your confirmed payout address.

Yes. Request account closure in settings or email [email protected]. Non-essential data is deleted immediately; transaction records are retained for 7 years to comply with financial regulations. You receive a final confirmation email.

We maintain cyber insurance and incident response protocols. If a breach occurs, affected users are notified within 24 hours with details of what was compromised and remediation steps. You have the right to request your free credit monitoring.

Session and functional cookies are required for login and fraud prevention. Analytics cookies track page navigation for service improvement; opt out via banner. No third-party advertising trackers or pixel networks are deployed on our platform.

Email [email protected] with subject line 'Data Request' or 'Privacy Concern'. Include your account username and the nature of your request. We respond within 10 business days with next steps and timelines.

Account activity is retained for 7 years to meet financial compliance requirements in supported regions. You can export your full history anytime via account settings. After account closure, records are purged except where legal holds apply.